Contact Us
We aim to make contact simple and predictable for players in England and across the UK. Choose the channel that fits your request, include the details listed below, and keep an eye on your inbox for follow up questions. Response times are averages, not guarantees, and may vary during peak events.
Quick support
Email: [email protected]
Average reply time: 2 hours
Use this address for help with login, limits, deposits, withdrawals, bonuses, or technical issues. To speed things up, include:
- Your username and the email linked to the account
- A clear summary of the issue and the steps you already tried
- Relevant references such as transaction IDs, screenshots, or error messages
If your request involves identity checks or payments, you may be asked for additional documents. Please attach clear images and avoid masking required fields.
Marketing and partnerships
Email: [email protected]
Average reply time: 24 hours
This inbox handles partnership proposals, affiliate queries, brand assets, and media requests. Add a short overview of your audience, target markets, and expected timelines. If you need logos or guidelines, mention file formats and intended use so we can share the correct pack.
Social media
You can reach the team on our official profiles. Do not post personal data in public threads. For account-specific questions, move the conversation to email once we confirm the right contact.
Social channels are suitable for quick status checks and general questions. For verification, payments, or complaints, email remains the required route.
Security and verification
For your safety, we will never ask for your password or full card number. Messages from our team come from the domains @rainbetapp.org.uk only. If you receive a request that looks unusual, forward it to [email protected] so we can verify it.
When contacting support about payments or account access, prepare one proof of identity and, if requested, a recent proof of address. Send documents through the secure upload link provided by the agent. Do not share files in public chats.
Complaints and escalation
If you believe a decision is incorrect, reply to the original thread with “Complaint” in the subject line and include:
- A concise timeline of events
- Copies of prior messages or chat transcripts
- The outcome you are seeking
Your case will be reviewed by a different handler wherever possible. We will explain the result in writing and signpost any external escalation routes that apply to your situation.
Helpful tips for faster replies
- Use one channel per case to avoid duplicate tickets
- Keep subject lines specific, for example “Withdrawal pending — bank transfer — reference 12345”
- Add your username to the first line of the message
- If the issue is time sensitive, state the deadline and why
If you are in distress or need safer-gambling support, pause play and contact [email protected]. You can also speak to the National Gambling Helpline on 0808 8020 133 for free, confidential advice.